Airlines must also reimburse the agency commission for canceled flights. That was decided by the European Court of Justice on Wednesday.
BIn the event of flight cancellations, airlines must reimburse their customers for the full price paid, including agency fees from third parties, if they knew about this commission. Airlines have to pay for the difference between the ticket price paid by the passenger and the amount they actually received.
That was ruled on Wednesday like the European Court of Justice (ECJ) in Luxembourg. This interpretation of the EU Air Passenger Rights Regulation guarantees a high level of protection for travelers. (Ref. C-601/17)
A family from Hamburg had sued the local court there, who had booked flights for 1108.88 euros via the online portal Opodo at the end of November 2015. After its connection from the Hanseatic city to Faro (Portugal) was canceled, the Spanish airline Vueling only wanted to repay the amount that it had actually received – but not the fee of 77 euros that Opodo had collected as an agent.
With the judgment, the Court of Justice ruled that the full reimbursement amount according to the EU Air Passenger Rights Regulation also includes the agency fees to third parties. Whether Vueling knew about the commission in the present case was not the subject of the negotiation – that must now be examined by the Hamburg District Court.