2.50 euros for a ticket to print yourself? The Federal Court of Justice has now prohibited this practice. He also declared other expensive shipping methods to be inadmissible.
DThe highest German civil court, the Federal Court of Justice (BGH), declared on Thursday that a flat-rate service fee of 2.50 euros for the electronic transmission of an entrance ticket for self-printing was inadmissible. This is reported by the North Rhine-Westphalia consumer center. The latter had sued the concert ticket distributor CTS Eventim because of these and other fees (AZ. III ZR 192/17). The consumer advocates had previously won before the regional court and the Hanseatic Higher Regional Court in Bremen.
With admission tickets in particular, consumers on the Internet often have the option of printing out admission tickets themselves instead of having them sent to them. For this so-called “print @ home” option, Eventim, the market leader in ticket brokerage, demanded a flat-rate “service fee” of up to 2.50 euros.
Eventim’s “premium shipping including processing fee” of 14.90 euros for the first and five euros for each additional ticket was also tipped by the BGH, according to the consumer advice center. For example, interested parties would only have to choose this shipping method as part of the pre-sale for the 2015 AC / DC world tour. However, the tickets were sent by simple domestic German mail at 60 cents.
From the point of view of the consumer advice center in North Rhine-Westphalia, the judgment is of fundamental importance for “print @ home” and also affects other providers who charge a flat fee in connection with printing out tickets themselves. “With prices skyrocketing, tickets for popular artists are unfortunately increasingly becoming a luxury item. The ruling puts a stop to the bad habit of some providers of pulling additional money out of consumers’ pockets with extra fees, ”said Wolfgang Schuldzinski, CEO of the NRW consumer center.
According to the consumer advice center in North Rhine-Westphalia, Eventim has to repay wrongly charged fees. The company should not wait for the customers to assert their claims individually, but rather refund the fees immediately, according to the consumer advice center.
In the event that such a repayment is not made, the consumer advice center NRW wants to consider all legal possibilities, from claims for the removal of consequences to claims for the skimming off of profits. In addition, it also offers a sample letter for affected consumers on its website.
For the share price of the card broker, the judgment proved to be a severe brake on the price. By noon the share price had risen by up to 5 percent. The company had reported booming business in the first half of the year and presented good business figures. After the verdict was pronounced, the price collapsed by up to 10 percent. At the end of the day there was a loss of a good 5 percent.