What Deutsche Bahn has in mind for loyal customers and commuters

The railway is already preparing for the time after the Corona crisis. And makes an offer for Bahncard holders.

Deutsche Bahn wants to make itself more attractive also for the time after the crisis.

Dhe Deutsche Bahn is preparing for the fact that the working life of many subscription and regular customers has changed drastically in the Corona crisis. It is now offering a flexible ticket to commuters who also work at home. “The home office is increasingly part of everyday work,” said DB Fernverkehr CEO Michael Peterson: “Many no longer drive to their work place every day, but work from home one day or two days a week. These customers need flexibility. ”In the future, you will be able to purchase a 20-trip card for a fixed route with at least one section of long-distance transport (with the ICE or IC).

The ticket for 1st and 2nd class can only be booked online 30 days in advance. The train’s offer will run until next summer. After purchasing the 20 journeys, these can be redeemed individually within one month for the outward or return journey; there is no train connection.

According to Deutsche Bahn, the 20-trip ticket is up to a third cheaper than the comparable monthly ticket on the same route. Like a season ticket, the ticket is non-transferable and only valid in conjunction with an official ID.

Vouchers for loyal customers

Regular customers who were unable to use their season ticket as usual during the tough phase of the corona pandemic will also be reimbursed part of their costs for the rail subscription as a gesture of goodwill. As the spokesman for DB Fernverkehr confirmed, every customer with a Bahncard 100 should receive a voucher of up to 1000 euros. “Individual solutions” are planned. The around 50,000 Bahncard 100 holders therefore had to contact the Bahn by the end of May.

The Bahncard 100 enables travel throughout Germany with long-distance and regional trains including city tickets; it costs 3952 euros a year in second class and 6685 euros in first class. The railway spokesman emphasized that the regular customers of the railway were loyal. There are hardly any layoffs, the numbers are currently at the level of the previous year. Overall, the regular customers bring the group more than 40 percent of the turnover in passenger transport.

As a gesture of goodwill, Deutsche Bahn compensates the other Bahncard customers with up to 50 euros. Holders of a Bahncard 25 in the second class should receive a travel voucher worth ten euros, holders of the Bahncard 50 in the first class should receive a voucher worth 50 euros.

The travel vouchers are valid for three years. Tickets purchased by March 13th and valid for travel by May 4th can be exchanged for a voucher free of charge. Customers can also use the tickets flexibly until the end of October – without being tied to a specific train.

During the lockdown, Deutsche Bahn had maintained around three quarters of its long-distance services, but had to record a slump in demand for up to 10 percent of passengers. Due to the effects of the corona pandemic, Deutsche Bahn can expect the federal government to increase its equity by 5 billion euros.

The aid has yet to be approved by the EU Commission. In addition, the railway is likely to be more indebted – the debt limit is to be raised from a good 25 to 30 billion euros.